Privacy policy.

Introduction

Raynora Solar LLC ("Raynora," "Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This policy describes the types of information we may collect from you or that you may provide when you visit raynora.com (the "Website"), and our practices for collecting, using, maintaining, protecting, disclosing, and processing such information.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
• Via direct contact following from contact originating from this Website.

It does not apply to information collected by:

• Any other website operated by Raynora or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on this Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we process it. If you do not agree with our policies and practices, your choice is not to use this Website. By accessing or using this Website, you acknowledge and agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children under the age of 13

This Website is not intended for children under 13 years of age. No one under the age of 13 may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Information we collect about you and how we collect it

We collect several types of information from and about users of this Website, including information:

• By which you may be personally identified, including, without limitation, name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("Personal Information");
• That is about you but individually does not identify you, such as geographic location; and/or
• About your internet connection and activity, the equipment you use to access this Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
• From third parties, for example, our business partners.

Information you provide to us

The information we collect on or through this Website may include:

• Information you provide by filling in forms on this Website. This includes information provided when requesting a solar consultation, applying to our Lead Partner program, applying to our Sales Partner program, or requesting further services. We may also ask you for additional information when you report a problem with this Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of bookings you make through this Website, including paid bookings processed by our payment processor.
• Your search queries on this Website.

Information we collect through automatic data collection technologies

As you navigate through and interact with this Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to this Website, including traffic data, location data, logs, and other communication and geolocation data and the resources that you access and use on this Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties.

Analytics and advertising technologies

We use the following third-party analytics and advertising tools on this Website:

• Google Analytics 4 and Google Tag Manager — to understand how visitors use our Website. Learn more in Google's Privacy Policy. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Meta Pixel (Facebook Pixel) — to measure the effectiveness of our advertising and to show ads to people who have visited our Website. Learn more in Meta's Privacy Policy. You can manage your ad preferences through your Meta ad preferences.

These tools may set cookies or use similar technologies to collect information about your visit, including pages viewed, time spent on the site, and actions taken (such as form submissions or button clicks). You can also opt out of many ad networks via the Digital Advertising Alliance's opt-out page.

Third-party use of cookies and other tracking technologies

Some content or applications, including advertisements, on this Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use this Website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

SMS and text messaging consent

How long we keep your information

We retain Personal Information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal and contractual obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed for those purposes, we take reasonable steps to delete or anonymize it. If you would like us to delete information we hold about you, please contact us at [email protected].

How we use your information

We use information (including any Personal Information) that we collect about you or that you provide to us:

• To present this Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to this Website or any products or services we offer or provide through it.
• To allow you to participate in interactive features on this Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please send an email to [email protected].

Disclosure of your information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction. We may disclose Personal Information that we collect, or you provide as described in this Privacy Policy:

Service providers we use

We rely on the following service providers to operate our Website and serve customers. Each is bound by their own privacy practices and processes information on our behalf:

• Google — for email (Gmail / Google Workspace), file storage and form submissions (Google Sheets, Apps Script), and analytics (Google Analytics 4, Google Tag Manager).
• Meta Platforms — for advertising measurement and audience targeting (Meta Pixel).
• Calendly — for scheduling consultations and partner calls.
• Stripe — for processing payment transactions (such as Premier consultation fees and Sales Partner booking fees).
• Cloudflare — for website hosting, content delivery, and security.

Other disclosures

We may also disclose Personal Information:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Raynora's assets, in which Personal Information held by Raynora about this Website users is among the assets transferred.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your Personal Information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply any agreements between Raynora and you, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Raynora, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We do not sell your Personal Information for monetary consideration. We may share Personal Information with service providers and advertising partners as described elsewhere in this policy. California residents have additional rights regarding the sale or sharing of Personal Information — see Your California privacy rights below.

Choices about how we use and disclose your information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Analytics opt-out. Use the Google Analytics opt-out browser add-on linked above.
• Advertising opt-out. Use Meta's ad preferences settings or the Digital Advertising Alliance opt-out page linked above.
• SMS opt-out. Reply STOP to any text message from us at any time.

California residents may have additional Personal Information rights and choices. Please see your California privacy rights below.

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your Personal Information, including:

• The right to know what Personal Information we have collected, used, disclosed, and sold or shared about you.
• The right to request deletion of your Personal Information, subject to certain exceptions.
• The right to correct inaccurate Personal Information we maintain about you.
• The right to opt out of the sale or sharing of your Personal Information.
• The right to limit the use and disclosure of sensitive Personal Information.
• The right not to receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, please contact us at [email protected] with the subject line "California Privacy Rights Request" and include your full name, the specific right you wish to exercise, and information sufficient for us to verify your identity. We will respond to verifiable consumer requests within the timeframes required by law.

Data security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of this Website. The information you share in public areas may be viewed by any user of this Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to reasonably protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to this Website. You acknowledge and agree that any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on this Website.

Changes to this privacy policy

It is our policy to post any changes we make to this Privacy Policy on this page with a corresponding notice that this Privacy Policy has been updated on this Website home page. If we make material changes to how we treat our users' Personal Information, we will notify you by email to the email address specified in your account or through a notice on this Website. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Website and this Privacy Policy to check for any changes.